GuideLab – in-app user guides for their entire journey

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GuideLab – in-app user guides for their entire journey

Hi HN, I’m James and I’m excited to share GuideLab, on-demand in-app guides to reduce support load and make your users happier. After a decade of working on products with small (20k) and large (millions) user bases, one thing remained clear - level 1 support takes up a lot of time. From universal usability (’how do I reset my password?’, ’how do I invite team members?’) to product specific problems, the answer is sometimes in a chat bot or knowledge base, but it’s cumbersome for the user and often gets lost in translation. Using GuideLab, you create in-app guides through a UI ("no code") which can then be shared with your users via a link special link over any platform: email, Zendesk, Intercom, in a KB, social media etc. As soon as a user clicks the link, they’re taken to your app and instantly see the guide. There’s also our search widget that you can embed directly in your web app. A 'Help Guides' tab appears for the user, where they can search and view any guide you've created. In that way GuideLab is fundamentally different to other guiding software like AppCues or userpilot. They focus on opting users into guides based on cohorts/attributes whereas GuideLab lets users view guides when they need them most. There’s a quick (<1m) video on the homepage ( https://guidelab.io ) walking you through how GuideLab works. If you have any other questions, or if there’s anything you’d love to see in this space, please share.