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Client-side customer service callback system

Hacker News

Client-side customer service callback system

Couldn't deal with waiting on hold anymore during coronavirus - seems like every customer service has > 30 minute hold times. So I made myself a sort of client-side phone callback system: https://youcallme.io. It initiates a conference call with you and the customer service line letting you enter the DTMF tones. Then you hang up while it waits for a human to be detected. Have been playing with a few different human detection approaches from call screening to a bit of ML. Once detected calls you back to join the conference. So far has saved me 45 minutes with Questrade and 2 hours with CRA (Canada's IRS).

Visit product View on Hacker NewsJul 30, 2020

Actual performance

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Did not reach leaderboard

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8%8% predicted probability of success on BetaList, based on ML models trained on real launch data.

Correct prediction on native model

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