Ac

Across – manage all your customer support in Slack

Hacker News

Across – manage all your customer support in Slack

Hi HN! We're Parthi and Kunal from Across (https://acrossapp.com). Across allows you to scale high touch experience you provide your customers when you create shared Slack channels with them. With Across, you can track customer requests, automate responses and message customers across Slack channels. We love creating shared Slack channels with our customers, but this experience doesn't scale. When you have 20+ Slack channels with customers, it becomes impossible to remember who to follow up with, who on your team is responsible for which customer request, etc. And there aren't great integrations between Slack and existing task management and bug tracking tools today (most just allow you to create a ticket). So we hacked together a solution for ourselves. Across has ticketing and task management on top of Slack, so you can keep your team organized and on top of all customer requests. You can reply directly from a ticket and we'll automatically post the response to the right channel, customer, and thread, so you never lose track of a conversation again. This is just the start! We're looking into building a whole suite of tools and integrations on top of Slack to make customer engagement better. Looking forward to hearing what you'd want us to build next.

Visit product View on Hacker NewsMar 17, 2020

Actual performance

2points

Did not reach leaderboard

Launch Intel predictions

Analyze your own launch →

Product HuntOn track for Day 1 leaderboard · Strong signals: slack · Missing: mac, agents, macos

91%91% predicted probability of success on Product Hunt, based on ML models trained on real launch data.

best fitHighest predicted score across all platforms for this description.

Indie HackersFits the IH revenue-focused audience · Missing: supports, reddit linkedin, podcasting

84%84% predicted probability of success on Indie Hackers, based on ML models trained on real launch data.

Hacker NewsStrong engagement from HN community · Strong signals: exist, existing, ide · Missing: https docs, excited, just released

51%51% predicted probability of success on Hacker News, based on ML models trained on real launch data.

nativeThis product was originally launched on this platform.

TrustMRRLess likely to generate early MRR · Missing: mobile apps, ios, personal

45%45% predicted probability of success on TrustMRR, based on ML models trained on real launch data.

AppSumoMay struggle as an AppSumo deal · Missing: plus, platform, intuitive

31%31% predicted probability of success on AppSumo, based on ML models trained on real launch data.

Acquire.comPre-revenue stage for this audience · Missing: arr, mrr, revenue

18%18% predicted probability of success on Acquire.com, based on ML models trained on real launch data.

BetaListMay not resonate with beta-testers · Missing: web3, chat, crypto

0%0% predicted probability of success on BetaList, based on ML models trained on real launch data.

Incorrect prediction on native model

Similar products

dosido58%Launch Intel prediction score: how likely this product is to succeed on its source platform, based on its name, tagline, and description.

Manage customer support requests in slack

Indie Hackers1productivity

Hivinq80%Launch Intel prediction score: how likely this product is to succeed on its source platform, based on its name, tagline, and description.

Copilot for customer support in Slack

Product Hunt+85Slack

Zimple chat34%Launch Intel prediction score: how likely this product is to succeed on its source platform, based on its name, tagline, and description.

Live customer support through slack

Indie Hackerscommitment-side-project

Octopods51%Launch Intel prediction score: how likely this product is to succeed on its source platform, based on its name, tagline, and description.

Omnichannel customer support

Indie Hackerscommitment-full-time

Lackdesk, a Slack integration for customer support42%Launch Intel prediction score: how likely this product is to succeed on its source platform, based on its name, tagline, and description.

Lackdesk, a Slack integration for customer support

Seamly51%Launch Intel prediction score: how likely this product is to succeed on its source platform, based on its name, tagline, and description.

Simple Customer Support inside Slack

Indie Hackers2communication

Dreamdesk42%Launch Intel prediction score: how likely this product is to succeed on its source platform, based on its name, tagline, and description.

Slack-native customer support for startups

Indie Hackerscommitment-side-project

Unthread66%Launch Intel prediction score: how likely this product is to succeed on its source platform, based on its name, tagline, and description.

Slack inbox for customer support teams

Indie Hackers2$2,500/mob2b

Forefront Support75%Launch Intel prediction score: how likely this product is to succeed on its source platform, based on its name, tagline, and description.

Elastic customer support as a service

Indie Hackers2$150/moai

FaangSupport – Easing Access to FAANG Customer Support52%Launch Intel prediction score: how likely this product is to succeed on its source platform, based on its name, tagline, and description.

FaangSupport – Easing Access to FAANG Customer Support

Browse all products Analyze your launch