Across – Supercharge your customer experience in Slack

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Across – Supercharge your customer experience in Slack

Hi HN! We're Parthi and Kunal from Across (https://acrossapp.com). Across allows you to scale high touch experience you provide your customers when you create shared Slack channels with them. With Across, you can track customer requests, automate responses and message customers across Slack channels. We've built and shipped 7 products recently and we always create shared Slack channels with our customers. This is great for creating a tight feedback loop between us, and making sure we're extremely responsive to customer requests. The problem is that this experience doesn't scale. When you have 20+ Slack channels with customers, it becomes impossible to remember who to follow up with, who on your team is responsible for which customer request, etc. And there aren't great integrations between Slack and existing task management and bug tracking tools today (most just allow you to create a ticket). So we hacked together a solution for ourselves. With Across, we've built a ticketing and task management system on top of Slack, so you can keep your team organized and on top of all customer requests. You can reply directly from a ticket and we'll automatically post the response to the right channel, customer, and thread, so you never lose track of a conversation again. This is just the start! We're looking into building a whole suite of tools and integrations on top of Slack to make customer engagement better. Looking forward to hearing what you'd want us to build next. Thanks for checking us out!